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Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage M. D. Lily M. Hsu the "subtle art" of thatPraise for Value Driven Business Process Management "The book goes well beyond a traditional methods and tools perspective to present the most current, broadly informed view of BPM as a management discipline. . . ." Paul O'Flaherty, Finance Director, Eskom "Franz and Kirchmer go directly to the heart of the role of BPM in business by focusing on value as the driver, management discipline as the requirement, and translating strategy into execution as