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Explore ways to communicate performance data that will engage the public
A local government’s capital improvement plan (CIP) is critically important to managing their major infrastructure projects and assets
you will learn how to immediately shift your mindset away from rules and toward results
the successful strikes in California earlier this year suggest that this may be changing
new personalities
Here to Help: Improving Your Government's Customer Service IA8dCPty99heGatQDzDKEA2 Explore ways to communicate performanceWhile we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices. In this webinar, you'll join a panel of ICMA members as they explore some of the
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