Class Acts: Service And Inequality In Luxury Hotels,New Conrad J. And Most Surprising Of All

And Most Surprising Of All

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Class Acts: Service And Inequality In Luxury Hotels,New Conrad J. And Most Surprising Of AllIn This Lively Study, Rachel Sherman Goes Behind The Scenes In Two Urban Luxury Hotels To Give A Nuanced Picture Of The Workers Who Care For And Cater To Wealthy Guests By Providing Seemingly Unlimited Personal Attention. Drawing On Indepth Interviews And Extended Ethnographic Research In A Range Of Hotel Jobs, Including Concierge, Bellperson, And Housekeeper, Sherman Gives An Insightful Analysis Of What Exactly Luxury Service Consists Of, How