SCORM Compliant Package-ICTPRG534 Deploy applications to production environments AHC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Our PowerPoint presentations support trainers to deliver effective

Units of competency SITTTSL003 Provide advice on international destinations SITTTSL004 Provide advice on Australian destinations If you require RPL Kits with comprehensive benchmarking

Core units SHBBCCS001 Advise on beauty products and services SHBBNLS001 Provide manicure and pedicare services SHBBNLS002 Apply gel nail enhancements SHBBNLS003 Apply acrylic nail enhancements SHBBNLS004 Apply nail art SHBBNLS005 Use electric file equipment for nail services SHBBRES001 Research and apply beauty industry information SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXWHS001 Apply safe hygiene

Units of competency SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXLAN001 Conduct basic oral communication in a language other than English If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-ICTPRG534 Deploy applications to production environments AHC aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.