SCORM Compliant Package-SITXCCS003 Interact with customers Certificate I Units of competency SITTPPD008 Develop

Units of competency SITTPPD008 Develop tourism products SITTPPD007 Research and analyse tourism data BSBMKG605 Evaluate international marketing opportunities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOT3295 Assess and maintain cutter performance FWPCOR3204 Visually assess materials FWPCOT3273 Set up and run multi-head moulder to produce complex profiles FWPCOT3272 Set up and run multi-head moulder/planer to produce simple profiles * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

fitness and recreation environments SISXIND002 Maintain sport

Units of competency CUAAHL504 Deliver and monitor arts and health programs CUAAHL401 Work effectively in arts and health * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-SITXCCS003 Interact with customers Certificate I Units of competency SITTPPD008 Develop* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.