Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement NUR Our learner and assessment resources

Our learner and assessment resources have been aligned to learner cohorts

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIIWHS201D Identify

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

CHCCDE011 Implement community development strategies Group C CHCADV002 Provide advocacy and representation services

Mapping Document - ACSF and Standards alignment matrix

Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement NUR Our learner and assessment resourcesYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.